PRIVACY POLICY
Kayo Resort Pench
At Kayo Resort Pench, we are committed to safeguarding your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your data.
1. Scope of Policy
This Privacy Policy applies to:
- Visitors of our website
- Guests making direct or third-party bookings
- Guests staying at the resort
- Individuals interacting with us via phone, WhatsApp, or email
2. Information We Collect
a) Personal Information
We may collect the following details:
- Full Name
- Phone Number
- Email Address
- Address
- Government-issued ID details (for check-in and legal compliance)
b) Booking & Transaction Data
- Reservation details (stay dates, room type, number of guests)
- Payment information (processed via secure payment gateways)
- Special requests or preferences shared by guests
c) Technical & Usage Data
- IP address
- Device and browser details
- Website usage and interaction patterns
d) CCTV & Security Data
For safety and security purposes, CCTV cameras may be operational in common areas within the resort premises.
3. Legal Basis for Processing
Your data is processed based on:
- Fulfillment of bookings and services
- Compliance with applicable laws and regulations
- Legitimate business interests
- Your consent (for marketing and communication purposes)
4. How We Use Your Information
We use your information to:
- Confirm and manage reservations
- Complete guest check-in and statutory requirements
- Provide customer support and communication
- Send booking confirmations, updates, and service-related messages
- Improve our services and guest experience
- Share marketing communication (only where consent is provided)
5. Data Sharing & Disclosure
We do not sell or rent your personal information.
However, your data may be shared with:
- Government or regulatory authorities, where required by law
- Payment gateway providers for secure transactions
- Travel agents or booking partners (if applicable)
- IT and operational service providers
All such parties are required to maintain confidentiality and ensure appropriate data protection.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure data storage systems
- Access control restricted to authorized personnel
- Safeguards against unauthorized access, misuse, or disclosure
7. Data Retention
We retain your personal data:
- As required under applicable laws and statutory regulations
- For operational, accounting, and record-keeping purposes
- Only for as long as necessary to fulfill the intended purpose
8. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyze website performance and traffic
- Understand user preferences
You may manage or disable cookies through your browser settings.
9. Your Rights & Data Deletion
You have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion of your data
- Withdraw consent for marketing communication
Data Deletion Policy
Guests may request deletion of their personal data by contacting us.
Upon receiving such a request, we will process deletion or anonymization within a reasonable timeframe. However, certain information may be retained as required under applicable laws and regulatory obligations, including:
- Guest registration records
- Identity verification documents
- Financial and transaction records
Such retained data will be securely stored and used strictly for compliance purposes. Once anonymized, the data cannot be used to identify any individual.
10. Third-Party Links
Our website may include links to external websites. Kayo Resort Pench is not responsible for the privacy practices or content of such third-party platforms. Users are advised to review their respective privacy policies.
11. Children’s Privacy
We do not knowingly collect personal information from children without the consent of a parent or guardian.
12. International Guests
For international guests, all data processing will be carried out in accordance with applicable laws and regulations in India.
13. Policy Updates
Kayo Resort Pench reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page along with the updated effective date.
14. Contact Us
For any queries, concerns, or requests related to this Privacy Policy, you may contact:
Kayo Resort Pench
- Pench, Madhya Pradesh, India
- +91 7489991002
- info.kayoresort@gmail.com